Guest Terms and Conditions
Reservations for accommodation by guests (the Guest) are accepted by the
property owners (the Owner).
CORONAVIRUS NOTICE: For all future bookings we will continue to offer
a full refund or postponement if government regulations prevent your
holiday from proceeding.
Track and Trace: It is a requirement of the Welsh Government, that all
persons staying at any of our properties, or the campsite, MUST provide
photo ID and fully complete the Track and Trace forms provided. This is to
prove your identification and current address, in case you need to be
contacted regarding a Covid19 outbreak occurring.
The Agreement: The rental agreement is between the Guest and the Owner.
The contract is deemed to have been made once the Guest has paid a deposit
or fee and the owner has dispatched a confirmation of booking. The lead
Guest must be over 18 years of age at the time of booking. No persons under
the age of 18 are to be left unaccompanied in the property without a
responsible adult present.
Booking: The Guest who makes the booking is deemed to have agreed to
these Terms and Conditions, and will be responsible for all persons included
in the booking, and should ensure that they are all aware of these Terms &
Conditions. The Owner reserves the right to decline any booking or refuse to
hand over a key, to any person who has not complied with these Terms &
Payment: For bookings made more than 6 weeks before arrival, a deposit
(part payment) of 25% of the total cost of the holiday, is required. The
balance is due 6 weeks before the holiday commences. For bookings made
less than 6 weeks before arrival, the total amount is payable in full on
The Guest agrees to pay the balance of the payment SIX (6) weeks before the
holiday is due to start. Email reminders are sent, but delivery cannot be
guaranteed. Where a Guest fails to pay their balance by the due date, the
booking may be cancelled, and the deposit retained.
Cleaning and Breakages: The Guest is responsible for leaving the
accommodation in good order and in a clean condition; otherwise, a cleaning
charge will be levied. Guests are expected to leave the property in a similar
state to which they find it (reasonable cleaning excepted). All breakages must
be paid for. Undeclared breakages must also be paid for. Please abide by this
so we can continue to provide good value for Guests.
Number of People using Holiday Accommodation: The Cottage and Willow
Lodge are adult only and not suitable for children and infants. The Owner
permits the Guest and members of the Guest's party (but no one else) to
occupy the property for holiday purposes only. The Guest must declare the
correct number of additional Guests during booking and if this changes, must
inform the owner before the rental commences of any change. No more than
the maximum number of persons (two) stated on the website may occupy a
property unless by prior written agreement with the Owner. Extra charges
may be applicable if the number of Guests differs from the number on the
Arrival/Departure: The properties (unless otherwise agreed) are available
for occupation from 4.00 pm on the first day of the holiday and must be
vacated by 10.00 am on the day of departure.
Cancellation or Changes by the Guest: Once the holiday is booked, the
Guest has entered into a legally binding contract. If the Guest cancels, for
whatever reason (including medical and weather related) then no refund of
the deposit will be due, and within 6 weeks of the holiday, no refund of the
full balance is due. Cancellations are to be made in writing. If in the event, the
property is re-let, for the cancelled period, the Owner may at their discretion
refund the amount paid subject to an admin fee and any other costs. In the
event the cancelled period is re-let for a lesser amount, the lesser amount will
It is recommended and expected that the Guest will have or will take out a
holiday insurance policy (which includes cancellation insurance covering
sickness and unavoidable reasons for cancellation) prior to their stay.
Pets: Maximum two pets. The Guest may only bring such pets as are booked
in by the Guest at the time of booking. A charge will be made per pet per day.
Pets must be well-behaved and must not be left unattended in the property.
They are not permitted in the bedrooms or on any furniture in the property.
If damage or extra cleaning is caused by pets the Guest will be billed for that
charge. No garden is guaranteed as secure for dogs even if described as
private or enclosed.
Guest Responsibility: The supervision of children, babies, dogs and any
adults requiring care always remains the responsibility of the Guest.
Guests should put all furniture etc back to where it was at the beginning of
the rental period.
Guests should not leave any items at the property and, if left, the Owner has
the right to charge for the removal, return or disposal of those items.
Damage, Loss, Theft: Guests agree to inform Owners of any damages,
breakages or loss, however caused, excluding reasonable wear and tear
incurred during occupation. Guests should not remove any item from the
property. The Owner may ask for reasonable replacement costs.
Nuisance: Guests should not cause nuisance or annoyance to owners, other
guests or of any nearby property.
If, in the opinion of the Owner, any person is not suitable to continue their
occupation of the property because of unreasonable behaviour, damage or
nuisance to other parties, the contract may be treated by the Owner as
discharged and the Owner has the right to repossess the property
immediately and ask the guest to leave. The Guest will remain liable for the
whole cost of rental or damage caused and no refund shall be due.
Access: Guests must allow reasonable access to the property by the Owner
for maintenance given reasonable notice.
Wildlife: Our properties are in a beautiful rural area. Please therefore
expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee,
wasp or other creature, which may make their way into a property
unbeknownst to the Owner. Spiders in particular are not considered to be a
pest and consume up to 2000 other insects per year. If this is likely to be a
problem, it would be best not to book. (If any of these creatures are
encountered, do not panic, but contact the Owner in a calm and reasonable
way - but only if the creatures become a serious menace. Otherwise, just
open a window or a door and let them out, as this is usually what they prefer.)
Owners reserve the right to take no action if they do not consider the
existence of the wild life to be a serious threat to health and safety.
Complaints Procedure: If a Guest has a complaint, it should be submitted to
the Owner at the earliest opportunity. We want you to have a wonderful stay
with us, so please give us the opportunity to put things right as and when
If a complaint cannot be resolved and Guest wishes to take the matter to
Court this should be done at the Court nearest to the Owners address.
Property descriptions and all details both written and verbal are given in
good faith and believed to be correct, but interpretation thereof can be
subjective, and as such their accuracy cannot be guaranteed. Property details
may vary over time from photographs and descriptions on the websites.
Liability: The Owner cannot accept responsibility for any material loss,
damage, additional expense or inconvenience directly or indirectly caused by
or arising out of the property, its plumbing, gas, electrical services or
No responsibility is accepted for loss or damage of property, (including pets),
vehicles or vehicle contents belonging to the Guest or any member of the
party during their occupancy. Car parking should be in the designated
parking places and is at the Guests own risk.
The maximum liability accepted by the Owner will be the total cost of the
holiday as paid by the Guest. No other expenses such as travelling costs or
alternative accommodation will be accepted.
Cancellation by Owners: The Owner reserves the right to refuse any
booking and to cancel any bookings already made if the property is
unavailable (e.g. through fire, flood, etc) for any reason whatsoever, subject
to a full refund of all monies paid (but no further liability). Note: in the
unlikely event of a cancellation the Owner will make every possible effort to
secure alternative accommodation if required.
No Smoking: We have a No Smoking policy within properties.
Force Majeure: The Owner cannot accept responsibility or liability for any
alterations, delay or cancellation or any other loss or damage caused by war,
civil strife, terrorist action, industrial disputes, fire, sickness, bad weather,
epidemics, pandemics, acts of any government or public authority, or any
other event outside our control.
Waiver: The failure of the Owner to enforce or exercise, at any time or for
any period of time, any term of, or any right pursuant to this agreement does
not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous: The Guest agrees that the contract with the Owner is made
at the Owner's premises and that any proceedings between the parties shall
be conducted in the County Court nearest to the Owner.
Personal details will be held for 30 days after departure and then destroyed
in line with GDPR. Your detail will not be given to any third parties for
marketing purposes. With the exception of Track and Trace, which is 21 days.